How do I open a new account?
You can open a new account online by visiting our Accounts page and clicking "Open New Account". You'll need to provide some personal information and choose the account type that best fits your needs.
What documents do I need to open an account?
For personal accounts: Government-issued photo ID (driver's license, passport), Social Security Number, and proof of address. For business accounts: Business license/EIN, articles of incorporation, and personal identification for all account signers.
How long does it take to open an account?
Most accounts are opened instantly online. Business accounts may require 1-2 business days for verification.
What are the transfer limits?
Internal transfers: $10,000 daily. External transfers: $5,000 daily. Wire transfers: $100,000 daily with additional verification.
How long do transfers take?
Internal transfers: Instant. External transfers: 1-3 business days. Wire transfers: 1-2 business days for domestic, 2-5 for international.
Are there fees for transfers?
Internal transfers: Free. External transfers: Free up to 6 per month, then $3 each. Wire transfers: $25 domestic, $45 international.
How do I reset my password?
Click "Forgot Password" on the login page. You'll receive an email with reset instructions. If you don't receive it, check your spam folder or contact support.
What should I do if I suspect fraud?
Immediately call our 24/7 fraud hotline at 1-800-639-8351 and freeze your account through the Security Center. We recommend changing your password and reviewing recent transactions.
Is two-factor authentication available?
Yes, you can enable two-factor authentication in your Profile Settings under Security. We support authenticator apps and SMS verification.
Why can't I log in to my account?
Common issues: 1) Incorrect password - use "Forgot Password" to reset. 2) Account locked due to too many attempts - wait 15 minutes. 3) Browser issues - try clearing cache or using a different browser.
The mobile app isn't working. What should I do?
1) Update to the latest version from App Store/Google Play. 2) Check your internet connection. 3) Clear app cache/data. 4) Uninstall and reinstall the app. If issues persist, contact support.
How do I enable browser notifications?
Click the lock icon in your browser's address bar and ensure notifications are allowed. You can also adjust notification settings in your Profile under Notifications.
What are your customer service hours?
Phone support: 24/7. Live chat: 6 AM - 10 PM ET, 7 days a week. Email: Response within 24 hours. In-person: Branch hours vary by location.
How do I update my contact information?
Log in to your account, go to Profile Settings, and update your email, phone, or address. Some changes may require verification.
Where can I find my account statements?
Log in and go to Statements. You can view, download, or print statements from the last 7 years. Statements are also available on the mobile app.